SUMMARY

IT Professional with extensive and varied hardware and software experience. Key areas include technical support and help desk administration. Knowledgeable regarding Internet/Intranet and software development. Experience with various operating systems and multiple platforms (Intel, Apple, and Sun). Excellent research, analytical and problem solving skills. Demonstrated communications abilities among all levels of users and management. Adept at supporting web based applications as well as stand-alone programs.

Technical Expertise

• Testing – Internet, Client Server, Stand Alone Desktop.

• Documentation – Quality Assurance Methodology

• Testing Types – Unit, Functional, System, Integration, Load/Stress, Data, Regression, User Acceptance, Installation, Compatibility

• Platforms – Apple MAC OS 7.6 through 10.2. All Windows Operating Systems and Servers. Novell Netware 5.1 and 6. Unix and Solaris.

• Automated Test Tools – CompuWare QA Run and QA Director. Empirex E-Suite

• Project Management – Microsoft Project

• Other Software - Microsoft Office 2000-2003, Outlook, Lotus Notes, Frontpage 2002, Visual Studio, Visual InterDev.

• Programming Experience - HTML, PHP, mySQL, Java, JavaScript, Visual Basic, VB Script, ASP

PROFESSIONAL EXPERIENCE

Qa Associates Plymouth Meeting, PA 2002-Current

• Quality Assurance Engineer

• Quality Assurance Analyst

 Onsite at SunGard testing and evaluating Intranet and Client Server based Disaster Recovery and Business Continuity Software. Coordinated additional testing efforts by non-QA support personnel. Provide support to customer service representatives and trainers. Using Team Track as a defect tracking and change management tool.

 Maintain test configurations on multiple platforms

• Windows 98, NT Workstation
• Windows 2000 Professional
• Windows XP Professional
• Windows NT Server
• Windows 2000, 2003 Servers
• Windows SQL Server 7 and 2000
• Windows IIS 5 and IIS 6

 REUTERS / REALITY ON-LINE, Norristown, PA 1993-2001

• Quality Assurance Engineer/Project Leader
• Quality Assurance Technical Specialist
• Senior Help Desk Associate
• Technical Support Leader

Tested and evaluated Internet applications. Maintained defect database, documentation for version control, functional specs, FCL’s, trading matrixes, test plans and test reports. Actively participated in Customer-Focused development.

• Planned, set up, and maintained a 28 machine networked test lab with automated testing capabilities.
• Performed validation and load testing/monitoring on multiple co-located server clusters.
• Performed Oracle database loading and testing on Sun hardware using shell scripts and SQL.
• Led teams in regression testing efforts as primary QA liaison with change management.
• Completed training in technology areas, such as Windows 95/98, NT, 2000, UNIX, VB, Java, InterDev.

• Created multiple platform test machines to cover Microsoft, Apple, and IBM operating systems.
• Developed automated testing scripts to identify and troubleshoot a national communications problem.
• Conducted usability studies and customer/client feedback interviews.
• Completed training in time management, project planning, networking and quality assurance best practices.

• Created the help desk and implemented coordination between quality assurance and tech support.
• Created and maintained a PCBoard BBS for customer and sales use.

Performed telephone support for Reality’s financial software programs. Support for tier 2 evening callbacks.

• Acquired knowledge of financial terms and calculations in order to better support customers.
• Recognized for demonstrated ability to interface with customers and solve the most difficult problems.

• Streamlined and improved batch file program installation and data collection.
• Developed several automated testing procedures to assist in troubleshooting.
• Maintained accurate databases and documentation for deployment of field hardware.

Maintained and supported laser printers of various models as well as X Windows Computer Terminals.

• Position required extensive user interaction and understanding of different types of communication.
• Supported DEC VAX/VMS, IBM System/36, AS/400, and AppleTalk.

Worked in retail sales and hardware and software customer support for all types of computers and programs.

Maintained large customer base of computer-related peripherals such as Printronix and Data Printer, QMS laser printers, Canon, Ricoh, and Xerox laser printers, Answer Technology Ion Deposition printers, VT 100 Emulation Terminals and Cipher tape drivers.

Maintained several mini-computer systems (DEC PDP 11/23+, DEC LSI 11/23, and FORTUNE 16:32) and associated Winchester drives, printers, modems, controllers, and terminals.

• Installed and maintained a PBX telephone system.
• Performed functions of Systems Manager for both DEC and FORTUNE systems.
• Wrote and debugged programs for business applications in RT-11 and TSX+ operating languages.
• Completed training in UNIX and CPM.

ORGANIZATIONS

Senior Volunteer and Technical Advisor with The Children’s Project 2000. Project 2000 has helped over 5,000 economically challenged families throughout our region receive a computer for home use. I have been involved in many positions with the organization, most specifically in teaching and helping other volunteers learn how to repair various computers. I am also Webmaster for their Internet site at www.teamchildren.com, responsible for configuration, maintenance and technology enhancements.

Potential Employers.